Share an inbox with your team

A team inbox lets several people answer the same business account without tripping over each other.

How it works

• Team members sign in with their own credentials against the business account.
• A conversation can be claimed by one agent, so everyone can see who's handling it.
• Chats are marked Unassigned, Mine or Resolved, and the inbox filters by those.

Keeping track

Notes on a conversation stay internal to the team. The dashboard shows response times and volumes, so you can see where the queue is building up.

Permissions

The account owner decides what each member may do — reply, manage the catalogue, run broadcasts, or change settings.