Away messages and automated replies

Automations answer for you when you can't.

Greeting message

Sent automatically the first time someone messages you, or after a long gap. Use it to say what you do and when you reply.

Away message

Sent outside your working hours so nobody is left wondering. Set the hours to match your opening times.

Rules

Route conversations automatically — apply a label, assign to a team member, or reply with a saved answer when a message matches what you specify.

Keep automated replies short and honest about when a human will follow up.